Privacy policy

Privacy Policy

Introduction Pawever is committed to safeguarding your Personal Data. Whenever you provide Personal Data, we are legally obliged to use it in line with all applicable laws concerning the protection of Personal Data.

Privacy Policy Please read this privacy policy (“Policy”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Policy provides you with information about how we collect, use, disclose, transfer and store your Personal Data at Sheoak Operations Pte. Ltd. (“Pawever”, “we”, “us” or “our”) through our websites, mobile applications, email, social media and other sites that display this Policy (collectively, the “Sites”). This Policy will also apply to information gathered from you in person whether it is over the phone, face to face at exhibitions, events or vet practices (also, the “Sites”). The Sites include the following Singapore websites operated by Pawever: paweverlabs.com (“Websites”). Your Personal Data includes information or a combination of information that could directly or indirectly be used to identify you (“Personal Data”); for example, your name, address, email address, mobile number, IP address or location data. This Policy may change from time to time (see section on “Changes to our Privacy Policy”). Please check back for updates.

Who we are

Sheoak Operations Pte. Ltd. is a private limited company incorporated in Singapore with its registered office in Sinapore. You can contact us by email at hello@paweverlabs.com.

You may also contact our Data Protection Officer (DPO) at privacy@paweverlabs.com. We are committed to:

protecting your privacy when you visit our Site;
protecting the confidentiality of any information that you provide to us; and
being transparent about our collection and use of your Personal Data.

We do our very best to keep your Personal Data secure by the implementation of appropriate technical and organisational security measures. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. To the fullest extent permitted by law, we shall not be liable for any unauthorized access or loss beyond our reasonable control. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. This policy explains what we do with your Personal Data, specifically:

What Personal Data we collect from you and how we collect it.
Why we collect it and our legal basis for doing so.
How we use it.
How we use your data for direct marketing
Who we share it with.
Where we store it.
Third Party Links
How long we keep it. It also explains what Your Rights are with regard to your Personal Data.

What personal data do we collect and how do we collect it? We only ever collect the Personal Data that we need from you and keep to a minimum the Personal Data we hold on an ongoing basis. We collect and process your Personal Data when you use our Sites and services. This may be Personal Data you provide to us, that we collect about you and/or information we receive from other sources.

Information you give us. The Personal Data you give to us may include:

your name, postal and email addresses and telephone/mobile numbers
information about your pet(s)
financial and credit card information We do not collect sensitive personal data (e.g., health, racial origin) unless voluntarily provided for pet health purposes, and only with your explicit consent.

We ask you to ensure that the Personal Data you provide to us is kept up-to-date and therefore please contact us if you need to amend any records we hold of your Personal Data.

Information we collect about you. Each time you use our Sites we may automatically collect the following information:

the details of the device you use to access our Site;
your user activity details and preferences;
your location details; and
your electronic identification data including IP address and information collected through cookies.

Information we receive from other sources. We use approved third parties to provide services to us (for example, sub-contractors in payment and delivery services) and may receive information about you from them. We sometimes combine information that we receive from other sources with information you give to us and information that we collect about you. We may use this information and the combined information for the purposes set out below.

Why do we collect your personal data and what is our legal basis for doing so? Under the Singapore Personal Data Protection Act 2012 (PDPA), we rely on the following legal bases:

you have given us your consent to process your Personal Data (consent);
processing your Personal Data is necessary for us to fulfil a contract entered into with you, or is necessary for us to do things (at your request) prior to us entering into a contract (contract); or
we have a legitimate organisational interest where we use your Personal Data in a way that you would reasonably expect, and which has a minimal impact on your privacy (legitimate interests).

How we use your data. The purposes for which we collect and use your Personal Data are as follows. In each case we have confirmed which legal basis we rely on:

to register you with our Site (legitimate interests);
to provide you with information about our products in response to your enquiry (contract);
to provide you with the products you have ordered and to invoice you (contract);
to provide you with information about our other products that are similar to those you have already purchased or enquired about (legitimate interests);
to provide you with a more personalised service when you visit our Site (legitimate interests);
for assessment and analysis; for example, customer and product analysis purposes. These enable us to review, develop and to improve our service to you as well as notifying you of any changes (legitimate interests);
for direct marketing by email (consent);
for direct marketing by SMS (text messaging) (consent);
for direct marketing by post (legitimate interests);

How we use your data for direct marketing.

Marketing by us – we would like to contact you by email, SMS and/or post to let you know of any new products or any offers we may be running. You can opt out at any time via the unsubscribe link or by contacting our DPO.
Marketing by other Companies – We do not share your Personal Data with third parties for their marketing purposes.

Sharing your information We share your information with the following third parties to enable us to provide our services to you. We also share your information with the organisations detailed in the Cookie Policy. Our selected third parties are required by us to treat your Personal Data as carefully as we would and can only act on our instructions with regard to their use of your Personal Data. We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, we will be obliged to disclose your Personal Data to the prospective seller or buyer of such business or assets;
If Pawever or substantially all of its assets are acquired, Personal Data may be transferred as part of the transaction.
if we are under a duty to comply with any legal obligation;
to enforce or apply our terms of use and other agreements or to protect the rights, property and/or safety of our customers or of others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will never sell your Personal Data.

Overseas Data Transfers The data that we collect from you may be stored in Singapore and/or transferred to and processed in countries outside Singapore, including Australia, the United States, and the United Kingdom. Whenever we transfer your Personal Data outside Singapore, we ensure a similar degree of protection by:

Using PDPA-compliant Data Transfer Agreements with recipients;
Ensuring recipients are in jurisdictions with adequate data protection laws (e.g., Australia); or
Obtaining your explicit consent where required.

Third Party Links This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Keeping your personal data We keep Personal Data for no longer than the following time periods:

From enquiries to our Sites/Websites: Duration of enquiry + 2 years
A Customer or consumer's Personal Data: Duration of relationship + 7 years
A Supplier's Personal Data: Duration of relationship + 6 years

We retain data only as long as necessary for business, legal, or tax purposes (typically up to 7 years under Singapore law). When we no longer need to keep your Personal Data, we undertake to delete it and dispose of it securely.

Cookies

Pawever use cookies, which amongst other things, help us to improve your experience on our Site, and to make sure you get a seamless service. We store cookies to hold items in your basket or to make filling out forms easier. Here's some more details about what cookies we are using, how we are using them, and how cookies impact your online journey with us. We will ask you to consent to the use of cookies in accordance with the terms of this Policy when you first visit our website.

What is a cookie? A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. 

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a best experience when you browse our website and allows us to improve our Website.  Please note that if you do not agree to the use of strictly necessary cookies then you may not be able to access all or part of our Website. 

We use the following cookies:

Strictly necessary cookies. These are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use the shopping basket or make use of e-billing services. 

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. 

Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

Targeting cookies. These record your visit to our Website, the pages you have visited and the links you have followed.

We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We do not share this data with third parties for their own marketing.

How we use cookies Please note that third parties, such as Google and Facebook may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. We do not allow third-party targeting without consent.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For how to opt-out of the use of cookies by third party vendors, please see below.

What if you don´t want cookies? If you do not want cookies, you can update your cookies preferences:

Privacy Preference Setting

For all cookies, other than Strictly Necessary cookies, you can manage your consent in our Privacy Preference Settings, available via the ‘Cookie Settings’ [link] tab on our Websites. However, not consenting to some types of cookies may impact your experience of the Website and the services we are able to offer. 

Your browser settings

In addition, if you don't want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Chrome). Check your browser HELP menu to learn the correct way to change or update your cookies.  Alternatively, visit www.aboutcookies.org or www.allaboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the Website. 

Third party vendors

If you want to opt out the use of cookies by third party vendors, visit this link.

Your Rights You have the following rights in connection with your Personal Data under the PDPA:

To withdraw your consent at any time. You can do this by unsubscribing from the email link or contacting us by email.
To object to us processing your Personal Data for direct marketing purposes.
To obtain a copy of your Personal Data which we hold about you.
The right in certain circumstances to:
- have your Personal Data erased
- restrict processing of your Personal Data
- object to the processing of your Personal Data
- have your Personal Data transferred to a third party.

Submit all requests to our DPO. We will respond within 30 days.

Additional Rights for Specific Jurisdictions

Australia (Australian Privacy Principles): You may complain to the Office of the Australian Information Commissioner (OAIC). United States (California – CCPA/CPRA): We do not sell or share your personal information. You have rights to know, delete, and opt-out.

United Kingdom (UK GDPR): UK residents have equivalent rights. Complaints to the ICO.

Changes to our Privacy Policy We reserve the right to update this Privacy Policy in line with current legislation and best practices. If we make material changes, we will notify you by email or website notice. Continued use of our Site after changes constitutes acceptance.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Singapore. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

Contact Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to our Data Protection Officer by email at privacy@paweverlabs.com.