Refund policy

If there is a problem with a product

How to tell us about problems. If you have any questions or there is an unlikely issue about the product, please contact us by email at hello@paweverlabs.com. We are always available to help and ensure your pet gets their Pawever as needed!

Returns under the guarantee

Our Promise: Please note that most of our supplement range is backed by our guarantee. If you try a supplement product for 60 days and don’t see the difference, we’ll give you your money back for the first 30 days.

How does the guarantee work?

It’s really simple. Our supplement range is backed by our guarantee. If you try a supplement product for more than 60 days and don’t see the difference, we’ll give you your money back for the first 30 days.

Why do we offer a money back guarantee?

Pawever began because we wanted to help animals look, feel and live their best. We work really hard to source the best ingredients, develop the most effective supplement products. We test our supplements to ensure human-grade quality.

Our supplement range is perfected through extensive research, and we’re always looking to improve. In fact, we’re so confident that our supplement products will work for your dog or cat that we offer a guarantee – see the difference within 60 days or your money back for the first 30 days.

Here's how it works:

1. Send us an email to talk through what’s happening.
2. We’ll make sure you’ve got the right supplement product for your pet, and double check that you’re OK with the feeding guidelines on the pack.
3. Give it a fair try – though most supplement products show results in as little as 4 weeks, please allow 60 days.
4. See results – or get your money back in full.

Let's talk it through

If you’re not 100% happy after talking it through, we’ll get a refund sorted double quick.

How to get your money back

If you’ve tried a supplement product for at least 60 days, talked it through with us, and still haven’t seen a difference, we’re really sorry.

We may require proof of purchase.

Cancelling order where we are not at fault

Even if we are not at fault, you can still cancel the order before it is completed, but you may have to pay us compensation. An order is deemed completed when the product is delivered and paid for. If you want to cancel the order before it is completed where we are not at fault, just contact us to let us know. The order will be cancelled, and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your order cancellation.

How to cancel the order

Tell us you want to cancel the order. To cancel the order with us, please email us at hello@paweverlabs.com confirming that you wish to cancel the order and including details of what you bought, your name and order number.

How we will refund you. 

If you are entitled to a refund under these terms. We will refund you the price you paid for the products including delivery costs (if applicable), by the method you used for payment. However, we may make deductions from the price, as described herein.

When we may make deduction from refunds if you are changing your mind. 

If you are changing your mind:

1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
   
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

When your refund will be made.

We will make any refunds due to you as soon as possible!